Exchange and Return Policy

We want you to be happy with your Tondolo pieces. If something isn't right, here's how returns and exchanges work.

Return window
Items can be returned or exchanged within [14 / 30] days of delivery, provided they're unworn, unwashed, and in their original condition with tags attached.

How to start a return
Email fidel@tondolo.co.uk with your order number and whether you'd like a refund or exchange. We'll send you return instructions.

Who pays for return shipping
[Free returns / Customer covers return shipping / Free exchanges, paid returns — pick what applies]

Refunds
Once we receive and inspect your return, refunds are issued to your original payment method within [5–10 business days].

Final sale items
Items marked as final sale, and [jewelry / earrings for hygiene reasons, if relevant] cannot be returned or exchanged.

Faulty items
If your item arrives damaged or faulty, contact us within [X days] of delivery and we'll arrange a replacement or refund at no cost to you.